west elm live edge table review
Future Buyers Beware! I have no desire to purchase from this company. The staff immediately started barking at me not to pick up this swatch or that swatch. It is not discount or deal priced but they always have some unique statement pieces as well as classic foundation pieces. Their stuff is so overpriced, however, it would be okay if the stuff were attractive enough. Selling fast. Thank you again Rico; and see you soon! My first time here I asked for a good spot for lunch and was told to just go across the street and grab Whole Foods and my second time I politely asked if a former employee was working so I could say hello and they were hesitant to answer and rudely asked "why? I did have West Elm's social media representative reach out and offer to be a point person, I have sent her an updated email, and will see if there is any resolve to this fraudulent issue. we had to refused him as i was going to take half day off at work as well as elevators were supposed to be reserved by the management. The customer service is not just bad, is terrible! It took several months. When it comes to your own comfort, your own body is the only North Star. I would strongly insist my customers to not buy anything and will certainly not be specifying anything from them in our projects! I then called headquarters to inquire about the shipment and they proceeded to inform me the entire order (table top and table base) was indeed shipped to the store. (The first was regarding their inadequacy on scheduling, delivery, and customer service. Butterfly leaf folds into the top of the table. West Elm's big in-store problem (and what will ultimately ruin their business) is the same thing that happened at Macys, and is probably part of the reason Macys is closing so many stores nationwide at the moment. This rating is based on both the West Elm downtown Palm Springs store as well as the phone customer service in their corporate headquarters, which is horrendous. She knew that we were going to buy lots of furniture over the next few months, so she should have been telling us. In other words: dinner party, anyone? I just want to ask why? Least helpful and most condescending staff ever. It's a nightmare, and you are guaranteed to get the run-around if you try to change an order, coordinate a delivery date, or alter anything related to your order ... even if you've literally just purchased something minutes earlier. This was the nearest West Elm, my husband and I could pick up our coffee table for our new place. West Elm Origami Coffee Table Review The Origami Coffee Table from West Elm comes in two sizes, a medium and large. The sales person's would not sale the item due to it had "flaws" and was a floor sample (?) I want to remodel my house every time I go in there! I purchased a blanket online. We even left a key with them as we were caught up in work and other commitments. But we showed him again, that our coupon stated in very large BOLD type "15% off EVERYTHING", and EVERYTHING should mean everything, including our simple little duvet. Unsure how anyone would love this store! Just to preface, this review is more specific to West Elm's processes I experienced after spending over 6K in the Palm Springs store. The other posts you see here about customer service are in line with my experiences. Resting atop beautifully complementary Y-shaped steel legs, it's the perfect home for drinks, books and accessories. it was horrible expirience. Then nothing! We were going to get a couch as well, but wasn't thrilled with the limited fabric choices and over two month lead time. I had the option of choosing reward points or 0% interest. I made 2 trips to the store, earlier in the day I was interested in a stool/table, it was the last one and was told they would sell it. This store lies about their coupons. The quality is beyond reproach...it's fantastic. She was somehow able to get the couch delivered on September 19th and the outdoor seating that following week. Super open, bright, and modern. To the contrary, they were candid while being very, very nice and professional in explaining which items they thought would work and why. Avoid them at all costs. It's a shame. Great location!! I'm so DONE with West Elm. His reasoning was to keep the order as one and save a second ($250) shipping fee. The frame itself is also upholstered in the same fabric to give it a cohesive look with the headboard, and the lip between the mattress and the frame isnât as large as it is on the Andes collection. Ordered a chair 5 months ago. Just because it is designer doesn't mean we need to appreciate the garbage they sell. delivery guy jackson called us at 11am and said that he wanted to deliver this table at that time. If you're following this--it means that West Elm locked us into $$$ to THEIR store without our knowledge or consent. This site's sole purpose is to help you make the decision faster and with more peace of mind. This is one of the best times to be an online furniture and home decor shopper. Items were ordered May 13th. He called Angela again. I bought some stuff for a client and before purchasing it ASKED if I was able to return the items, they told me yes. This is a review of my online experience, but until they tell me where to move it, I'll pick the Palo Alto location. Will definitely be returning again to purchase. I do not plan to place anymore orders with West Elm in the future due the lying and great difficulty I've experienced. They have lost a customer forever!! With the holidays around you probably have guests and are thinking about extra space. The expected date was originally in late December which changed to January which changed to February. amzn_assoc_region = "US"; I went to the store in hoping that I was getting a new bench but when I went to pay they told me that my coupon could not be applied. I will never go back there. In terms of design, West Elm carries updated and modern styles with the majority of their rugs featuring colors that appear a bit more washed out or muted to help bring some lightness to the space. And their staff is attentive and quite helpful if you ever have any question about any of their items. Poor delivery process. Place is laid out nicely and is bright and inviting Only time we've seen great prices is on clearance items. I called the store at one point and was given another number to call and that person couldn't do anything. Needless to say I will forewarn anyone buying chandeliers ask about replacement parts and breakage. It has personality, but it's also clean and hip. I'm not sure what my wife sees in this place, I walked in here the other day looking for a comfortable couch, These guys literally stole $1000 dollars from us, I would not buy furniture at West Elm again, The worst designer store I have ever shopped at, The store looks good and gives you a lot of ideas, Pretty clean store and a great environment, My mom got me an 8x10 wool rug for over $1000, Extremely frustrated with customer service, I've never been treated this way by a company. Less than a minute. What a waste of money. We stated that we simply want to use the coupon that the store had sent us. Resting atop beautifully complementary Y-shaped steel legs, it's the perfect home for keys, mail or accessories. West Elm shoppers are oftentimes in search of a unique lighting piece to brighten up their spaces. Really bad customer service directly from the manager Anthony. We dressed up its spacious surface with wishbone-shaped trestle legs in your choice of burnished bronze or antique brass finishes. Sitting on hairpin legs and standing at 24 inches high, the modern yet classy look of this table fits in any home. If they were only in a place where we the customers could go see them, and touch them! he called my fiancee at 1.03pm to say he is leaving because nobody is there! It was a bummer, since we had made the drive over and wasted a large amount of time. amzn_assoc_search_bar_position = "bottom"; We tried to support this local business, and you can see what a bad experience we encountered. I'll be back to work with Sophia! I would not buy furniture at West Elm again. Some shoppers have brought up issues with the longevity of their West Elm pieces. I have had other furniture custom made from Ethan Allen I ordered on December 18th and all of that furniture was delivered within 4 weeks, custom made and perfect. For example, there was no harp in the box, which means I could not attach the shade to the base. Joey and Sam did not make a single recommendation we did not like. Anyhow, sent photos to West Elm customer service and was passed from person to person in both the call center and local store we made the purchase at and I had to check in with them every couple of weeks because no one followed through. We've updated ours with a slender, streamlined form that's made from FSC®-certified wood. I can give a 10-page essay detailing my experience at West Elm, Emeryville CA and it will still culminate in one simple fact - Bryan Bolosan is simply too pleasant. The pros: A pretty selection of interesting, modern dining furniture. My solid advice: turn away from this store. West Elm, you should be ashamed of this store's customer service and the unprofessional, immature behavior of this store's manager and cashier. The place is clean and all information on items is easily found. If you like made in America furniture go to EQ3 just across the street. When I call customer service they cannot give me any delivery date; the only update they have is that the order is in-process so I am living in my 1 bedroom apartment without a furniture for a month now. While the top of the duvet is thick and nice, the underside definitely has a lower thread count, is cheap feeling, and VERY thin. I couldn't believe their own company would do that to their own employees. I rarely give a retail store a review, but this place deserves it. There has been some feedback about delivery issues from some shoppers. I call the number on the receipt (thankfully I had it at this point) and have now been on the phone for an hour as customer service states they cannot find the return and that the store I returned it to has not done anything on their end to state the return was issued. We also just sat and waited for someone to help for 15 mins but no one did :(. This review is intended for the crap operations in dealing with the logistics of the company; i.e. Sales staff were all very helpful. If you ever have to deal with corporate customer service they experience get's worst. The customer does not matter to them. Value; Quality; Style; Overall: Sturdy piece but was kind of difficult to put together as the holes for the screws didnât align so well.
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